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1. Why is this upgrade necessary?
This upgrade is part of our ongoing efforts to improve the stability and reliability of our database infrastructure, ensuring better performance and fewer disruptions in the future.
2. Is this a software update?
No, CHILI Publish is not being updated. This is a change to our internal infrastructure.
3. Will all tenants environments in the listed regions be affected at the same time?
Yes, all tenants environments within a given region will experience the maintenance simultaneously during the specified time window.
34. How will the service interruption affect my workflow?
During the downtime, API calls that rely on the databases may experience temporary unavailability.
45. Can downtime extend beyond 5-6 minutes?
Our team is working to ensure that downtime is limited to the specified duration. While unlikely, unforeseen technical issues could cause slight delays.
56. How can I report an issue after the upgrade?
If you encounter any issues after the upgrade, please reach out to our support team via support@chili-publish.com
67. Will this upgrade require me to reconfigure anything?
No, this upgrade will not require any changes or reconfiguration from your side. The process is entirely managed by our engineering team.
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