Planned Database Server Upgrade, Dec 18th, 2024

Overview

On Wednesday, December 18, we will be upgrading our database servers to improve long-term stability and performance. While this upgrade is necessary to enhance our infrastructure, it may result in a brief service interruption lasting approximately 5 to 6 minutes during the scheduled maintenance windows.

To minimize disruption, the upgrade will be rolled out region by region. Below are the scheduled times for each region, listed in Central European Time (CET).

Maintenance Schedule by Region

Impact on Services

• Expected Downtime: Services may be unavailable for approximately 5-6 minutes during the maintenance window for your region.

• Affected Systems: The upgrade will impact database-related functionalities such as getting directory trees, moving files, copying documents. Please plan accordingly to mitigate the impact of this brief interruption.

• Recovery Time: Services will automatically resume after the upgrade, and no further action is required on your part.

Frequently Asked Questions (FAQs)

1. Why is this upgrade necessary?
This upgrade is part of our ongoing efforts to improve the stability and reliability of our database infrastructure, ensuring better performance and fewer disruptions in the future.

2. Is this a software update?

No, CHILI Publish is not being updated. This is a change to our internal infrastructure.

3. Will all environments in the listed regions be affected at the same time?
Yes, all environments within a given region will experience the maintenance simultaneously during the specified time window.

4. How will the service interruption affect my workflow?
During the downtime, API calls that rely on the databases may experience temporary unavailability.

5. Can downtime extend beyond 5-6 minutes?
Our team is working to ensure that downtime is limited to the specified duration. While unlikely, unforeseen technical issues could cause slight delays.

6. How can I report an issue after the upgrade?
If you encounter any issues after the upgrade, please reach out to our support team via support@chili-publish.com

7. Will this upgrade require me to reconfigure anything?
No, this upgrade will not require any changes or reconfiguration from your side. The process is entirely managed by our engineering team.

Support

For any questions, concerns, or assistance, feel free to contact our support team:

• Email: support@chili-publish.com

• Submit a ticket

Thank you for your understanding and cooperation.